So, I think I’ve mentioned this before, but I struggled with some acne in high school.
Currently, at the ripe old age of 26. I still struggle with hormonal acne, and at certain times of the month, my forehead will erupt into angry acne. Eventually, it goes away, but it leaves behind some hyperpigmentation that seems to take forever to get gone. Since I had some success with Proactiv in undergrad, I went ahead and ordered Proactiv again. And this time, the formula is even better, and more moisturizing than it has in the past.
I noticed that I was getting low, and checked my account – my package was supposed to have shipped on October 3rd, but somewhere between the old house and the new house, my package didn’t get to me. And if I go a few days without using it, my skin is really unhappy, so I called, and tried to track down my package.
Here’s where things got a little weird.
The folks at Proactiv, who are generally pretty nice, told me that in order to send me out a new package (and I’ve been autoshipped up to this point), that I would have to SIGN AN AFFIDAVIT stating that I had not received the shipment under threat of perjury. Threat of perjury. Woo! They are not messing around up there.
I mean, I get it! Evidently, there are some clowns running around claiming they never received product and ruining things for the rest of us who just want clear skin. Additionally, they offered, once they receive my statement, to refund the two months I’ve been paying with no product.
I’m certainly not here to bash Proactiv, but I’m more asking for all of us to look at our behaviors as they affect others. Working in running retail, we ran into this issue a lot. Folks returning shoes they’d been wearing for over a year. Folks returning socks so old, that the artwork on the packaging had changed. Folks returning used clothing items that had clearly been worn to work out in. And finally, clearly, folks returning empty bottles of an expensive skin-care product.
So next time you’re like “why the heck are running shoes so expensive,” or “why does this company make me jump through hoops to get a replacement [blank],” remember, one, you could be made to sign an affidavit swearing that you did not receive said product, and two, it’s these jerks running these streets that are ruining it for all of us.
What’s your best/worst experience with customer service?